Customer Service



This is Direct Auto Electrical Limited's Online Store TERMS AND CONDITIONS of sale to which all online purchases are subject. If you've got questions about the site or your order, and cant find the answers here email us on info@directautoelectrical.co.uk

By visiting this site you agree to abide by the following terms & conditions


Price Information

All prices are correct at time of display online and are subject to  V.A.T. where appropriate. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.   



We accept payment by most major credit or debit cards. Payment will be debited to your account before the despatch of your purchase.


All payments conducted via our website are made through the SAGEPAY secure ePayments card processing facility.


We as a company hold no credit or debit card information within our systems or databases.


Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.



The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.


Delivery of Goods

We can deliver to addresses Worldwide although for deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight , Northern Ireland , Scottish Highlands, Channel Islands there may be an additional delivery charge and slightly longer delivery lead time. This charge will be shown clearly during the checkout process.


Goods can be delivered either to your home address, or to an alternative address or to your work.Your order will be delivered either by one of our delivery partners. A signature is required for all  deliveries.


Delivery Charges

We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size of the product ordered. You only pay one delivery charge irrespective of the number of products ordered. If you order 2 or more products that fall into different categories, the higher charge will apply:


When you add products to your shopping cart the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.


Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays).


From the receipt of your order we will endeavour to deliver your chosen items to you within 2 working days providing the goods are in stock, unless a longer delivery time is shown on the product information page.


Deliveries to non-Mainland or remote locations may take longer.


Risk in the goods will pass to you on delivery.


Goods delivered by our delivery partners should arrive between 9am and 6pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the driver will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot. 



We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.


We cannot be held liable for any additional costs that may be incurred due to late delivery or non arrival of goods.


Restrictions on Ordering and Delivery


We can deliver to most addresses in the U.K and abroad


Please contact us by email at info@directautoelectrical.co.uk if you require further details.


Complaints and Queries

If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at


or write to us at the following address:


Direct Auto Electrical Ltd

30 Duncan Street


M5 3SQ


Returned Goods

If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 14 days of delivery, we will exchange it or offer a refund.

All unwanted goods will be subject to a handling charge.

Please return the unwanted goods to:


Direct Auto Electrical Ltd

30 Duncan Street


M5 3SQ


We would recommend you use a tracked / recorded delivery method, as we cannot be held liable for missing or damaged goods.

This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavour to send you a replacement or refund your payment, within 14 days


Faulty Goods

LIMITATION OF LIABILITY We accept no liability for consequential damage, loss or personal injury of whatsoever kind as a result of the use of any goods sold by us nor can we undertake to bear the cost of any work involved in refitting a new or repaired part.


If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of no more than the purchase price.


We cannot be held liable for any additional costs that may be incurred.

Simply return it to us at the following address:


Direct Auto Electrical Ltd

30 Duncan Street


M5 3SQ


Please note that we will refund the cost of postage up to but not more than the original postage amount.


This applies to faulty goods only.


We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.


Quotations & Product Liability

We cannot in any way be held responsible for incorrectly supplied parts. All our quotations are provided in good faith The only way to be 100% sure of obtaining the correct unit is to supply us with the original unit reference number.


Unit Fitment

It is the responsibility of the customer to ensure the unit is correct for the vehicle.  This includes all aspects of the unit.


All units should be fitted by a qualified person.


We cannot in any way be held responsible for incorrectly fitted units.


Safe Shopping

We have used every effort to ensure that shopping on the Internet with us is as safe as possible. Our Partners secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.


Authentic Site

The website that we partner to deal with your personal details has 128 SSL certificates installed. This ensures that all your data is transmitted only via secure links


It is the latest and most up to date form of security available at this present time.


We will constantly work with our partners to ensure that this is always the case.


Privacy Policy

Our Privacy policy is simple, we will not disclose any of the information we keep on file to anyone unless required to do so in a court of law or similar.


Remember we do not keep any credit or debit card information on file